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  • Writer's pictureJustina Priyanka

VOIP: What You Need to Know

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection. VoIP is gradually displacing traditional landlines and phone services. It is a more cost-effective way to get a business phone number for your website when compared to a traditional phone line.

Let's delve deeper by elaborating on VoIP, its applications, and its advantages. Dive in!

Understanding VoIP and Why it is Popular

With VoIP, you can place and receive business calls from your laptop, tablet, regular smartphone (using an app), and even VoIP-capable office phone sets. Due to the increase in remote work, the VoIP market has kept up its rapid expansion that started during the pandemic in 2020.

Most small and even large businesses are moving away from traditional phone providers and toward business VoIP providers. They are converting to Voice over Internet Protocol (VoIP) systems as internet speeds and capacities increase, technologies advance, and costs decline.

How VoIP Works

VoIP works by transforming a voice into digital data and transmitting it via your router through your Internet connection.

VoIP makes it possible to make regular phone calls over the internet with all the features that traditional PBX systems for businesses typically offer, such as voicemail, call waiting, call forwarding, conference calling, caller ID, and more.

Additionally, VoIP applications are easily integrated into desktop computers for "softphone" use. The only prerequisite is that they have the ability to input and output voice and audio.

What are the Benefits of VoIP?

There is a rationale behind why so many companies are implementing VoIP technology. While there are a few advantages to keeping a POTS subscription, switching to VoIP has more advantages.

  • Compared to conventional phone systems, VoIP systems are simply less expensive.

  • Because every call is made over the internet, it is incredibly affordable for both local and long-distance (international) calls. Most commercial VoIP service providers provide unlimited minutes at no additional charge.

  • These programs may be configured to function independently of a business phone or even as stand-alone extensions.

  • For the same ease of use and low cost as voice communications, video conferencing options are available for salespeople to conduct demos and pitches from wherever is most practical or effective.

  • Voicemail and instant messaging can be converted to email or text messages and sent to any designated device, so being away from the phone is not a problem.

  • When your company needs new extensions, you won't have to worry about installing extra hardware to support them.

  • Flexible call forwarding options will ensure that even in the event of inclement weather or hardware and power outages, you won't be impacted if the internet is down.

  • Additionally, sales managers can customize their feedback during one-on-one meetings by using VoIP for sales training.


By putting in place a VoIP system, teams will be given the tools they need to perform at their highest level. VoIP, according to some businesses, has improved call management, improved message management, and facilitated productive remote work.

You receive all the modern phone features, including call waiting, call routing, caller tones, auto-attendant, multiple phone numbers, and more, in addition to the cost savings.

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